Frequently Asked Questions

Questions and answers you may have about your new app.

1. Can I see and tour an app you created for a client with your platform?

mobile appYes.  Go to either the Google Play Store for Android or the Apple AppStore and download one (or both) of our two newest apps.

windsong app Windsong Resort App

Apple AppStore / Google Play Store

Barefoot Beach App Barefoot Beach Resort App

Apple AppStore / Google Play Store

11. In case it’s needed, is there a Customer/Tech Support number we can call?

supportYes. Our number is 877-285-6768 and customer support is available 9 am to 5 pm Monday through Friday, EST.

2. How long does it take to create my custom app?

timeOn average it takes 20 to 30 business days from the date you  provide us all of the content we need to create your app and get it in the Apple Apps and Google Play stores.

12. Can guests contact the front desk directly from my app should they need anything?

contact front deskYes. The ability for you to have instant, SMS two way communication with your guests is one on the main benefits of creating an app. Your app platform also provides the ability for the guest to send anonymous message(s) to the front desk (i.e., there’s a mess at the pool) providing a whole new level of service to your customers.

3. How much time/effort do I or my staff have to commit?

staff timeVery little as we will be able to cull most information needed to build your app from online sources. Email us the restaurants and activities etc, you want to recommend to your guests. We’ll take care of the rest. We will send you a list of anything needed to complete your app. Most always what we need are quality images.

13. Will my app decrease my communication with my guests?

textingNo. Just the opposite has been proven to be true. Texts and emails ARE the preferred method of interaction with many of today’s travelers.

4. Can I make my own “on-the-fly” changes to my app?

cmsYes. Your app platform has a full CMS (Content Management System) built in and there is a free training session included on how to use it.

14. Can guests use my app to make direct reservations?

book nowYes. They are directed through a link from your app to your reservation system proving another proven method to increase your percentage of direct reservations.

5. Will my app work with the new NFC and Bluetooth locks if/when my property has them?

room keyYes. All smartphone devices are NFC (Near Field Communication) and Bluetooth compliant. Your app integrates with all NFC and Bluetooth lock systems that have third party integration.

15. Who handles the app updates with the Apple and Google stores?

We do. Resort Applications International takes care of all updates for you.

6. Will my app be available for both Apple and Android phones?

app storesYes. We have created the app to function on both of these platforms and will be available free of charge in the respective app stores.

16. Are there ANY other fees or charges?

No Hidden FeesNO! We are pleased to inform you that there are no other fees for anything except additional training sessions (at your request). Your hosting and maintenance fee covers all Apple and Android updates as well as our constant upgrading and enhancing of the platform.

7. How do I get my guests to download my app?

free wifiYour guests want Wi-Fi, so instead of handing the code to them on a piece of paper the code is located on your app.

17. Can we use our app to replace our in-room guest directory?

In roomYes. Printing in-room guest directories has become cumbersome and archaic. All the information you want your guests to have will be on your app at your guests fingertips on their smartphone.

8. Do my guests HAVE to download my app?

downloadNo. If they do not want to download your app just hand them the piece of paper and their keys and thank them for their business.

18. Will our app reduce the amount of repetitive questions our front desk receives on a daily basis?

questionsYes. Research has proven an app reduces these questions by up to 75%, freeing up front desk personnel to handle other important tasks.

9. Can I notify my guests of daily food or beverage specials or gift shop discounts while they’re at my property?

increaseYes. If you have on property F&B  or retail it is as they say, “A no-brainer” as the upsales through push notifications to your guests of specials or discounts will be immediately apparent to your companies bottomline through your POS system.

19. How do I get my guests to keep my app on their phones?

apps marketYou do this by offering “Special Pricing” for repeat guests which is only available via your app. Because there are only two mobile platforms, mobile ready responsive themed websites and apps, your app is your primary way to take action in creating more direct reservations. Your app will give you the ability to leverage this fastest growing half of the mobile market. By letting your guests know they will receive a “special rate” as a return guest only by booking through your app on their mobile device you are now taking back reservations that might otherwise go to an OTA.

10. Will my staff be trained on my app and how to instruct guests on its use?

trainingYes. We have a very simple and effective training program for your staff. All the information from most any question a guest could ask will  be on our app thereby reducing repetitive questions to front desk staff by up to 75%.

20. We are a small property. Can we really benefit from an app?

trainingWhether you are a 500-room resort or a 6 room B&B, the benefits of an app are identical. The only difference is the scale or amount of people using your app. The benefits you receive as a hotelier and the benefits your guests receive are the same.

For more information on how to create your hotel app solution call 877.285.6768