Frequently Asked Questions

Questions and answers you may have about your new app.

1. Can I see and tour an app you created for a client with your platform?

mobile appYes.  Go to either the Google Play Store for Android or the Apple AppStore and download one (or both) of our two newest apps.

windsong app Windsong Resort App

Apple AppStore / Google Play Store

Barefoot Beach App Barefoot Beach Resort App

Apple AppStore / Google Play Store

11. In case it’s needed, is there a Customer/Tech Support number we can call?

supportYes. Our number is 877-285-6768 and customer support is available 9 am to 5 pm Monday through Friday, EST.

2. How long does it take to create my custom app?

timeIt only takes 5 to 10 business days from the date all of the content has been collected with only a little help provided by you.

12. Can guests contact the front desk directly from my app should they need anything?

contact front deskYes. The ability for your guests to communicate with you and you to
communicate back with your guests is one on the main benefits of having an app for your guests. Your app platform is also the only one we know of where the guest can send an anonymous message to the front desk (i.e., there’s a mess at the pool).

3. How much time/effort do I or my staff have to commit?

staff timeVery little as we will be able to cull most information needed to build your app from online sources. With one brief phone call you can give us the restaurants and activities you want to recommend to your guests. We’ll take care of the rest. We will send you a list of anything needed to complete your app. Most always what we need are a few quality images.

13. Will my app decrease my communication with my guests?

textingNo. Just the opposite has been proven to be true. Texts and emails ARE the preferred method of interaction with many of today’s travelers.

4. Can I make my own “on-the-fly” changes to my app?

cmsYes. Your app platform has a full CMS (Content Management System) built in and there is a free training session included on how to use it.

14. Can guests use my app to make direct reservations?

book nowYes. They are directed through a link from your app to your reservation system.

5. Can my app be updated to the new NFC locks if/when my property has them?

room keyYes. All smartphone devices are NFC (Near Field Communication) compliant.Your app integrates with all NFC lock systems.

15. Who handles the app updates with the Apple and Google stores?

We do. Resort Applications International takes care of all updates for you.

6. Will my app be available for both Apple and Android phones?

app storesYes. We have created the app to function on both of these platforms and will be available free of charge in the respective app stores.

16. Are there ANY other fees or charges?

No Hidden FeesNO! We are pleased to inform you we there are no other fees for anything except additional training sessions (at your request). Your hosting and maintenance fee covers all Apple and Android updates as well as our constant upgrading and enhancing of the platform.

7. How do I get my guests to download my app?

free wifiYour guests want Wi-Fi, so instead of handing the code to them on a piece of paper the code is located on your app.

17. Can we use our app to replace our in-room guest directory?

In roomYes. Printing in-room directories is archaic. All the information you want your guests to know will be on your app at their fingertips on their smartphone.

8. Do my guests HAVE to download my app?

downloadNo. If they do not want to download your app just hand them the piece of paper and their keys and thank them for their business.

18. Will our app reduce the amount of repetitive questions our front desk receives on a daily basis?

questionsYes. Research has proven an app reduces these questions by up to 75%, freeing up front desk personnel to handle other important tasks.

9. Can I notify my guests of daily food or beverage specials or gift shop discounts while they’re at my property?

increaseYes. If you have food, beverage or retail on your property it is as they say, “A no-brainer” and the upsales through your notification of specials or discounts will be immediately apparent through your POS system.

19. How do I get my guests to keep my app on their phones?

apps marketYou do this by offering “Special Pricing” for repeat guests which is only available via your app. Because there are only two mobile platforms, mobile ready responsive themed websites and apps, your app is your primary way to take action in creating more direct reservations. Your app will give you the ability to leverage this fastest growing half of the mobile market. By letting your guests know they will receive a “special rate” as a return guest only by booking through your app on their mobile device you are now taking back reservations that might otherwise go to an OTA.

10. Will my staff be trained on my app and how to instruct guests on its use?

trainingYes. It’s also very easy. After any question from a guest your staff should follow-up with, “And by the way, that information is on our app.” All staff should have your app on their personal devices and be familiar with its use.

20. We are a small property. Can we really benefit from an app?

trainingWhether you are a 500-room resort or a 6 room B&B, the benefits of an app are identical. The only difference is the scale or amount of people using your app. The benefits you receive as a hotelier and the benefits your guests receive are the same.

For more information on how to create your hotel app solution call 877.285.6768